Q. How do I sign up?

Click on REGISTER NEW ACCOUNT and fill in all details required. You will be able to load Credit Control and Debts immediately.

Q. Are there any set up fees or upfront charges for setting up my personal online account?

There is no charge to set up an account. You will be invoiced only for the services that you use.

Q. What will I need to make sure I am protected from bad payers?

A personal IOUNZ Online Account where all IOUNZ services are available. This is the best peace of mind investment for growing companies and the ever increasing worry of bad debtors. Your account will show in detail the progress that our collection team is making with your credit control and debt recovery.

Tailored Credit Application forms for your company

Comprehensive Terms of Trade document written by our solicitor tailored to your company and its nature of business.

IOUNZ suggest that you sign up your account requesting our Credit Control Pack. All of these documents and other credit control mechanisms come with the pack at a very competitive price.

Q. How can I outsource the Accounts Receivable function of my business to avoid employing someone full time?

Every business is different and IOUNZ recognize that a certain amount of personalised service will be required by our clients. Please contact a member of staff to discuss the details of your company accounts process.

Q. What does it cost to recover a debt?

It’s only $5.00 per entry with a 20%+GST commission charged on collected monies.

Should I lodge this unpaid invoice for Credit Control or Debt Collection?

If the account is only slightly overdue then load it for Credit Control.

If the account is older and the debtor is not paying after reminder letters and calls load it for Debt Recovery

What happens if the debtor ignores your instruction to pay IOUNZ, and pays me directly?
Assuming that the debtor pays the full balance outstanding – IOUNZ will simply invoice you for the commission.

Example

Debt Loaded: $100.00
Commission $23.00 (20% + GST)

Payment from debtor: $100.00 (made directly to you)

IOUNZ will invoice you for the $23.00 commission.

Q. Do IOUNZ sue debtors to recover the debt?

YES. You will be able to request legal action from within your online account. All documentation will be supplied to our legal partners for review. Our solicitor will contact you for instruction.

Q. Do you affect debtor’s credit rating?

Unpaid debts will be lodged against the debtors Veda Advantage Credit Reporting Bureau record.

Q. Do I need to be a registered company for IOUNZ to recover the debt?

YES

Q. How can I contact you?

CONTACT US

Q. Is IOUNZ nationwide?

Yes

Q.Is there a minimum debt amount that can be lodged?

$50.00

Q. How can I pay my debt?

Click Here

Q. Is IOUNZ insured?

YES. IOUNZ holds full public Liability Insurance with a leading New Zealand Insurance Company.

* IF YOU HAVE ANY FURTHER QUERIES PLEASE DO NOT HESITATE TO CONTACT A MEMBER OF OUR STAFF.